FAQ

We have compiled a list of the common questions but if you have any particular questions, do not hesitate to contact us for particular questions!

and here are the topics

About my Account and KoreaTravelEasy

  1. How do I make a KoreaTravelEasy account?
    To join, go to the KoreaTravelEasy homepage and click on the SIGN UP butoon on the upper right corner of the page. Now you can join the best Korea travel activities and tours! Receive 500 points for signing up!
  2. What are the benefits of joining KoreaTravelEasy
    By joining KoreaTravelEasy, you can enjoy exclusive deals and receive newsletters from about specials and happenings in Korea!

Booking and Payment

  1. Do you accept cash payments
    Unfortunately we do not accept cash payments at this moment
  2. What are the payment options?
    Prices are charged in USD
    At KoreaTravelEasy, al we accept online payment of the following:Credit cards: VISA, MASTER, AMEX, CHINA UNIONPAY (中国银连卡)
    Paypal
    Bank Wire transfer

  3. The Booking process doesn’t work, I cannot click on the date that I wish to book
    If you are unable to choose your preferred date, it means that the date is unavailable.
    If you are booking late
    Please contact us first to check availability by phone/messenger/ email and we can let you know if it is available and you can book online with the reference number we provide you.
  4. Can I cancel my order?
    Each product has its own cancellation and refund policy, please check the cancellation policy for each product. If you have any questions about any particular product.
  5. Do I need to print the confirmation email and voucher?
    No it is not necessary. You may show the confirmation and voucher from your phone or tablet. Please make sure that the confirmation number is visible.

Tours

  1. What language do you offer for guide languages?
    Our guides are in English by defauly but we can arrange Cantonese, Putonghua Indonesian, Malaysian.
    Please include that in the “Special Request” section and we will confirm if we are able to accommodate in your language.
  2. How do I book a travel activity?
    You can browse through the most unique and interesting travel activities you can enjoy in South Korea exclusively Look for the “Activity” tab on each city page to browse through various activities.

My Account

  1. Do you operate on Christmas and Public Holidays?
    Answer
  2. What can I do with the points that I earned?
    Answer
  3. Can I transfer my points?
    Answer
  4. What do you do with my personal information?
    Answer
  5. Who sees my reviews?
    Answer
  6. I have not received a reply to my emails
    Answer

If you need more info contact us / How to use KTE